If this is happening to you, the first thing to do is check if there is an update available for the eBooks.com app. Fairly often the issue causing the app to crash has already been fixed in an update, so if you update the app it may resolve the issue.

There is one issue that some iOS eBooks.com app users have reported, where when they attempt to either download an ebook, or open one they have already downloaded the app just shuts down. It seems to only happen with newer versions of iOS. Updating the app should resolve the issue, but if not please try the following:

In your iOS Settings located at Settings > [Apple Account Name] > Media & Purchases > Password Settings. Under the Free Downloads section, Apple provides a toggle to control whether free downloads require an Apple Account password. Please change this setting to "Never Require" or "Off".

Then open the eBooks.com app again and retry.

If you try the above solution and are still having the same difficultydifferent browser an still experience the same issue, please complete our support form to submit a ticket to our customer support. Please state that you have already tried this solution. Also state which OS you have (version number), and when the app closes (are you downloading an ebook for the first time, trying to reopen one you downloaded previously). Please also confirm which ebook is experiencing the issue (if you have more than one), and also please confirm how you are connected to the internet (are you using home WiFi, or connected to a hotspot, etc.).