Reading your ebook

Now you have made a purchase with, or redeemed a voucher given to you, you will have your ebook listed under your "My account" page.

Depending on the formats that your ebook is available in (check the formats guide), and the device that you want to read it on (check the device guide), you can read your ebook in different ways.

Read online

If your ebook has the "Read online" option listed under the Online Reader column then this means your ebook can be read using our Online Reader. This option is available to pretty much any device that has a web browser installed. For more information on our Online Reader please see Using Online Reader.


If you wish to download your ebook, then you can download it in either PDF or EPUB formats (depending on which formats are available for your ebook).

Download to Ebook Reader

If you have an Android, iOS, BlackBerry 10, or Kindle Fire device, then you can download the book using our free Ebook Reader app. If you are not sure, you can check your device is supported. Then you can use these instructions to install the app on your device.

Download to Adobe Digital Editions

If you want to read on your Mac or PC, or transfer the ebook to a handheld ereader device (like Kobo, Nook or Sony reader) then you will need to use the free Adobe Digital Editions (ADE) software. As our books have Adobe DRM applied to them your device must state that it is compatible with Adobe DRM or Adobe Digital Editions. Macs and PCs are always compatible, but if you are not sure about your device you can check it is supported. Then you can use these instructions for installing ADE on your computer.


If you are having technical difficulties at any point please use our troubleshooter, or search the Reading Devices section of Help Centre. And of course you can always contact our support team, who will be happy to help.


If you do not want to use our Ebook Reader app, or Adobe Digital Editions (ADE) there are alternatives available. However we strongly recommend against using them as we are able to provide much more in-depth support for software that we are familiar with.

Alternatives to the Ebook Reader app on iOS and Android:
Adobe Digital Editions (app), Bluefire Reader, Aldiko Reader, OverDrive, Universal Book Reader.

Alternatives to Adobe Digital Editions (ADE) on PC:
Bluefire for Windows.

Have more questions? Submit a request


  • Avatar
    BA Brown

    My laptop is Windows 8, (c) 2013 Microsoft; Processor: Intel(R); Core(TM)15-32; 10M CPU @ 2.50GHz; 64 bit OS. I cannot see how this could be the issue.

    Secondly, I have already downloaded the Adobe Digutal Editions Reader on my PC, and have registered myself. when I get to my account, there is no book listed for me to download.

    Assist me to get the book.
    Byron reply:

    Dear Byron,

    Your laptop should definitely be capable of installing and running Adobe Digital Editions (ADE) without issue.

    Regarding the ebook purchase being missing from your account, it is possible you have a duplicate account. Please contact our support team here:
    They can investigate further.

  • Avatar
    Renae Flores

    Purchased a book. Went to download it and my account is locked.... Really? Lol what did i do wrong. reply:

    Dear Renae,

    Please do not worry. This error message is incorrectly named. We never lock a user's account, and this is instead a download issue for your ebook.

    Please contact our support staff here:
    If you let us know what device you are downloading to. We can then check the ebook and fix the issue.

  • Avatar
    LaShandralyn Harrison Harrison

    I am attempting to download Smart but Scattered to my Andriod and it shows that I am locked out. reply:

    Dear LaShandralyn ,

    This sounds like it could be one of two potential issues. But both are easily solved. Please can you contact our support staff here:
    If you send the exact text of the error you are receiving I am sure we can resolve the issue.

  • Avatar
    Christine Orosco Orosco

    I have bought an ebook from have installed ADE on my pc. it works, can open sample ebook. Also have an Adobe account. I want to download the book I bought. Followed instructions but when I i want to download, it says "...cannot connect to authorization server...make sure... connected to internet. I am connected to the internet." I did download the same book in my Galaxy Tablet and there was no problems. reply:

    Dear Christine,

    This sounds like it could be a temporary connection issue with the Adobe licence server. Please wait an hour or so and retry. If this does not work, please can you contact our support staff here:
    If you send the exact text of the error you are receiving I am sure we can resolve the issue.

  • Avatar
    Steven Fritsche

    I downloaded a book to the Ebook app on my iPad but I can't adjust the font or page size. The top several lines of each page do not fit on the screen. reply:

    Dear Steven,

    This will be a problem with the app renderer dealing with unusual formatting in the ebook file. Please can you contact our support staff here:
    If you quote your receipt number, or email address and which book has the issue we'll be able to investigate further.

  • Avatar
    Angeline Schilling

    I cannot find the book that I requested. I checked my CC and its been charged, but it doesn't appear in my reader. How can I find it? reply:

    Dear Angeline,

    You should have received an order confirmation email. Please can you check the order confirmation email and take note of the invoice / receipt number. Then please contact our support team here:
    They will be able to check the order based on the invoice number and resolve the issue.

    Please can you also state what device you wish to download to and they can provide steps for downloading too.

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