Welcome to the eBooks.com Help Centre.
- Want to know how to buy an ebook? Or how to download an ebook you've already bought? Then please check our Getting Started guide.
- If you have already tried accessing your ebook and have experienced difficulty please check our troubleshooter, or search within the Help Centre for an answer.
- If you have a different query please check our FAQs, or search within the Help Centre for an answer.
If you are still having difficulty or can't find the help that you need please contact our support team.
eBooks.com Help
General
- Guide to ebook reader devices
- Getting Started
- What is an ebook
- About eBooks.com
- Buying an ebook
- Reading your ebook
eBooks.com - Common issues
- My ebook text is in the wrong language
- Error message: Oops, can't find this page
- I can't submit a support ticket
- Can you auto-create user accounts for my bulk purchase?
- How do I change my account details?
- I can't find the ebook I want to purchase
Software or Device Specific Help
General
Ebook Reader App
Adobe Digital Editions (ADE)
- Error message: E_IO_WRITE
- Error message: CE_COPY_NOT_ALLOWED
- ADE Installer can't be opened because it is from an unidentified developer
- Error message: ret_record_core_invalid_client_cert
- Error message: E_IO_cannot_open
- Error message: E_AUTH_BAD_DEVICE_KEY_OR_PKCS12
Online Reader
Device Support
Device Specific Guides
- Importing your own ebooks in to the Ebook Reader (Android)
- Importing your own ebooks in to the Ebook Reader (iOS)
- Transferring an ebook from ADE to an ereader device using Linux
- Reading an ebook on a Linux computer
- Deauthorising Adobe Digital Editions (ADE)
- Downloading an ebook to the Ebook Reader app