Knowledge base
eBooks.com Help
General
- Getting Started
- What is an ebook
- About eBooks.com
- Buying an ebook
- Reading your ebook
- Guide to ebook formats
eBooks.com - Common issues
- Error message: EBK_DL_NOFORMAT_123456
- Ebook Package error
- My ebook text is in the wrong language
- Error message: Oops, can't find this page
- I can't submit a support ticket
- Can you auto-create user accounts for my bulk purchase?
Software or Device Specific Help
General
Ebook Reader App
- Error message: Book won't open
- Error message: Login Failed
- Error message: Server error (when logging in)
- Error message: Something went wrong
- Error message: Can't import books
- My ebook purchases are not showing in my account
Adobe Digital Editions (ADE)
- Error message: The original document file is missing!
- Error message: Errors were encountered in this item
- Error message: Unable to Open "Ebook Title"
- Error message: E_AUTH_USERID_INUSE
- Using Screen Readers with Adobe Digital Editions
- Error message: E_ADEPT_NO_TOKEN
Online Reader
Device Support
Device Specific Guides
- Transferring an ebook from ADE to an ereader device
- Importing your own ebooks in to the Ebook Reader (Android)
- Importing your own ebooks in to the Ebook Reader (iOS)
- Transferring an ebook from ADE to an ereader device using Linux
- Reading an ebook on a Linux computer
- Deauthorising Adobe Digital Editions (ADE)