This error means that you have attempted to download the ebook too many times and reached your download limit. Normally this is indicative of having experienced a different technical issue that caused you to try downloading too many times.

If you are not experiencing a technical issue please contact our support team to request a reset to your download limit. Please note that the ebooks sold by eBooks.com are under a single user license. if you make repeated requests for download resets we will reset them only at our discretion.

If you are experiencing an issue downloading your ebook that caused you to receive this error then simply resetting the download limit will not resolve the issue. Please still contact our support team to request a reset to your download limit, but also please provide as much information as possible about the issues you were experiencing before receiving this message. What device are you attempting to download to, and what software are you using on that device? If you received any error messages other than this one please include that error message (or ideally a screenshot) in your message. We can help diagnose the issue in addition to resetting your download limit.