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eBooks.com - Common issues

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  • Error message: We're Sorry!
  • Error message: Your Transaction Was Declined
  • How do I access supplementary materials?
  • Error message: No implementation for DrmFreeType:
  • Can't delete from or update Pre-order or Wish list
  • My ebook is showing the text for a completely different ebook
  • My ebook has a missing (or simplified) cover image
  • Error message: EBK_DL_NOFORMAT_123456
  • Ebook Package error
  • My ebook text is in the wrong language
  • Error message: Oops, can't find this page
  • I can't submit a support ticket
  • Can you auto-create user accounts for my bulk purchase?
  • How do I change my account details?
  • I can't find my eBooks.com user account

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