General

• Using read aloud functionality
• Troubleshooter

Ebook Reader App

• My ebook purchases are not showing in my account
• Error message: Book is not available for this account
• Error message: Account mismatch
• Ebook text is obscured by strips or blocks of blank space
• Error message: Can't download
• Error message: Download is blocked. Check app settings

Adobe Digital Editions (ADE)

• Error message: E_ADEPT_REQUEST_EXPIRED
• Error message: E_ADEPT_INTERNAL
• Error message: E_AUTH_BAD_DEVICE_KEY
• Error message: E_IO_WRITE
• Error message: CE_COPY_NOT_ALLOWED
• ADE Installer can't be opened because it is from an unidentified developer

See all 18 articles

Online Reader

• Error message: AER59925
• Online Reader page loading gets stuck
• How to clear your browser cache
• Using Online Reader

Device Support

• Will my Kindle work with your ebooks?
• Devices with support for Ebook Reader
• Devices with support for Adobe Digital Editions

Device Specific Guides

• Transferring an ebook from ADE to an ereader device
• Importing your own ebooks in to the Ebook Reader (Android)
• Importing your own ebooks in to the Ebook Reader (iOS)
• Transferring an ebook from ADE to an ereader device using Linux
• Reading an ebook on a Linux computer
• Deauthorising Adobe Digital Editions (ADE)

See all 15 articles

Known Device Specific Issues

• Apple / iOS - “The operation couldn’t be completed. (BKAgentServiceErrorDomain error 8.)” error
• NOOK - "User not activated" error
• Kobo - "Content locked" error
• NOOK - "Sorry, cannot open this book" error
• Sony Readers - "Page Error" errors
• Sony Readers - "Protected Page" errors