Software or Device Specific Help
Contains articles listing known issues opening files on reading devices.
General
Ebook Reader App
- Error message: Book won't open
- Error message: Login Failed
- Error message: Server error (when logging in)
- Error message: Something went wrong
- Error message: Can't import books
- My ebook purchases are not showing in my account
Adobe Digital Editions (ADE)
- Error message: E_ADEPT_USER_AUTH
- Error message: Unable to add document. This file's format is not currently supported.
- Error message: E_ADEPT_DOCUMENT_OPEN_ERROR
- ADE installation needs Administrator rights
- The ADE user interface has disappeared
- Error message: The original document file is missing!
Online Reader
- Online Reader text is hard to read / blurry
- Error message: 525 Origin SSL Handshake Error
- Error message: AER59912
- Error message: AER59826
- Copying, highlighting and full text search not working
- Error message: AER59925
Device Support
Device Specific Guides
- Installing Ebook Reader on your device
- Installing Adobe Digital Editions (ADE) on your computer
- Authorising Adobe Digital Editions (ADE) with an Adobe ID
- Installing Ebook Reader on Kindle Fire, Fire HD, and HDX
- Ebook Reader app guide (downloadable ebook)
- Transferring an ebook from ADE to an ereader device