Software or Device Specific Help
Contains articles listing known issues opening files on reading devices.
General
Ebook Reader App
- Error message: Book won't open
- Error message: Login Failed
- Error message: Server error (when logging in)
- Error message: Something went wrong
- Error message: Can't import books
- My ebook purchases are not showing in my account
Adobe Digital Editions (ADE)
- ADE installation needs Administrator rights
- The ADE user interface has disappeared
- Error message: The original document file is missing!
- Error message: Errors were encountered in this item
- Error message: Unable to Open "Ebook Title"
- Error message: E_AUTH_USERID_INUSE
Online Reader
- Error message: 525 Origin SSL Handshake Error
- Error message: AER59912
- Error message: AER59826
- Copying, highlighting and full text search not working
- Error message: AER59925
- Online Reader page loading gets stuck
Device Support
Device Specific Guides
- Uninstalling Adobe Digital Editions (ADE) on your computer
- Transferring an ebook from ADE to an ereader device
- Importing your own ebooks in to the Ebook Reader (Android)
- Importing your own ebooks in to the Ebook Reader (iOS)
- Transferring an ebook from ADE to an ereader device using Linux
- Reading an ebook on a Linux computer