If you can't remember the password for your Adobe ID, or you just need to reset the pasword for any reason, please follow these steps:

In your web browser go to: https://account.adobe.com/

Enter your email address and then click "Continue".

On the next screen under the "Stay signed in" toggle there is a "Reset your password" link. Click this link and Adobe will email you a 6 digit code.

Retrieve the code from your email and enter the code on the website.

The website will then display a textbox where you can enter a new password, then enter the password again in the "repeat password" box, then click "Update Password" to finish changing your password for your Adobe ID.

If you are still having difficulty please contact our support team. Please explain where in the process the issue occurs and send a screenshot of any error message you encounter.