Knowledge base
eBooks.com Help
General
- Getting Started
- What is an ebook
- About eBooks.com
- Buying an ebook
- Reading your ebook
- Guide to ebook formats
eBooks.com - Common issues
- Error message: Failed to Download. Check internet connection.
- Error message: Download Failed
- Error message: An error occurred. Please try again or contact support
- My ebook is missing from my account
- A link on the website is unresponsive
- Error message: We're Sorry!
Software or Device Specific Help
General
Thorium Reader
- Installing Thorium Reader on your computer
- Downloading an ebook to Thorium Reader
- Transferring an ebook from Thorium Reader to an e-reader device
- Importing your eBooks.com bookshelf as a catalog in Thorium Reader (OPDS Feed)
- My e-reader device does not accept my reading key / LCP Passphrase
- Error message: No stored passphrase fits the publication, or the entered passphrase is wrong
eBooks.com App
Online Reader
- Using Online Reader
- Online Reader user guide
- Error message: Sorry, we couldn't load the book. Missing required EBC launch fields.
- Error message: Sorry, we couldn't open this book. Something went wrong while opening this book. Please try again.
- Error message: Sorry, we couldn't load the book. Failed to fetch.
- Error message: Sorry, we couldn't load the book. Load failed.
Adobe Digital Editions (ADE)
- Creating a ByteBooks account
- Adobe Digital Editions sign-in is changing: what eBooks.com customers need to know
- Installing Adobe Digital Editions (ADE) on your computer
- Authorising Adobe Digital Editions (ADE) with a ByteBooks account
- Transferring an ebook from ADE to an ereader device
- Transferring an ebook from ADE to an ereader device using Linux
Ebook Reader App (Legacy)
- Installing Ebook Reader on your device
- Installing Ebook Reader on Kindle Fire, Fire HD, and HDX
- Downloading an ebook to the Ebook Reader app
- Ebook Reader app guide (downloadable ebook)
- My ebook purchases are not showing in my account
- Error message: There was a problem preparing your eBook for download. Please contact support@ebooks.com
Device Support
Known Device Specific Issues
- FBReader - Authentication scheme "" is not supported
- Apple / iOS - “The operation couldn’t be completed. (BKAgentServiceErrorDomain error 8.)” error
- NOOK - "User not activated" error
- Kobo - "Content locked" error
- NOOK - "Sorry, cannot open this book" error
- Sony Readers - "Page Error" errors