Knowledge base
eBooks.com Help
General
- Getting Started
- What is an ebook
- About eBooks.com
- Buying an ebook
- Reading your ebook
- Guide to ebook formats
eBooks.com - Common issues
- Error message: Download Failed
- Error message: An error occurred. Please try again or contact support
- My ebook is missing from my account
- A link on the website is unresponsive
- Error message: We're Sorry!
- Error message: Your Transaction Was Declined
Software or Device Specific Help
General
Thorium Reader
- Downloading an ebook to Thorium Reader
- Importing your eBooks.com bookshelf as a catalog in Thorium Reader (OPDS Feed)
- Transferring an ebook from Thorium Reader to an e-reader device
- Error message: No stored passphrase fits the publication, or the entered passphrase is wrong
- Error message: Adobe Reader could not open 'bookname.lcpl' because it is either not a supported file type or because the file has been damaged
- Error message: Error: download path undefined
eBooks.com App
Online Reader
- Using Online Reader
- Online Reader user guide
- Error message: Sorry, we couldn't load the book. Missing required EBC launch fields.
- Error message: Sorry, we couldn't open this book. Something went wrong while opening this book. Please try again.
- Error message: Sorry, we couldn't load the book. Failed to fetch.
- Error message: Sorry, we couldn't load the book. Load failed.
Adobe Digital Editions (ADE)
- Adobe Digital Editions sign-in is changing: what eBooks.com customers need to know
- Error message: filename too long
- Error message: License key is damaged.
- Error message: The vendor account you entered is not associated with the item you are trying to open.
- Adobe ID password has been forgotten / needs to be reset
- Error message: Adobe Digital Editions quit unexpectedly.
Ebook Reader App (Legacy)
- Error message: There was a problem preparing your eBook for download. Please contact support@ebooks.com
- Error message: Download failed
- Error message: The book you are trying to open has missing pages
- Error message: Book won't open
- Error message: Login Failed
- Error message: Server error (when logging in)
Device Support
Device Specific Guides
- Reading an ebook on a Chromebook
- Installing Thorium Reader on your computer
- Installing Ebook Reader on your device
- Installing Adobe Digital Editions (ADE) on your computer
- Authorising Adobe Digital Editions (ADE) with an Adobe ID
- Installing Ebook Reader on Kindle Fire, Fire HD, and HDX
Known Device Specific Issues
- FBReader - Authentication scheme "" is not supported
- Apple / iOS - “The operation couldn’t be completed. (BKAgentServiceErrorDomain error 8.)” error
- NOOK - "User not activated" error
- Kobo - "Content locked" error
- NOOK - "Sorry, cannot open this book" error
- Sony Readers - "Page Error" errors